Get 20% off this month when you place any order.
Get 20% off this month when you place any order.
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Terms & Conditions for STCreativeCraft.com
1. Introduction
Welcome to ST Creative Craft (“we,” “our,” “us”). By accessing or purchasing from STCreativeCraft.com, you agree to these Terms & Conditions. Please read them carefully.
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2. Products & Handmade Nature
All items are handcrafted from natural hardwood and epoxy resin.
Each piece is unique and may vary slightly in color, wood grain, or resin patterns.
Custom orders are made based on customer specifications and may not be identical to sample images.
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3. Orders & Payment
Payment must be made in full at the time of purchase.
We accept credit card, PayPal, Etsy checkout, etc.
Custom commissions require a non-refundable deposit of 30%.
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4. Shipping & Delivery
Orders are shipped to the address provided by the customer.
Shipping costs are calculated at checkout.
We are not responsible for delays caused by carriers, customs, or weather.
Large furniture orders may require freight shipping, quoted separately.
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5. Returns & Refunds
Due to the handmade and custom nature of our products, all sales are final.
Returns are only accepted if an item arrives damaged or defective.
Customers must notify us within 7 days of delivery with photos of the issue.
Approved returns will be refunded or replaced at our discretion.
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6. Warranties & Liability
Products are sold “as is” without warranties beyond workmanship.
Natural wood may expand, contract, or change color over time; this is not considered a defect.
We are not liable for misuse, neglect, or improper care of items.
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7. Intellectual Property
All content, images, and designs on STCreativeCraft.com are the property of ST Creative Craft.
No content may be copied, reproduced, or used without written permission.
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8. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, USA.
Any disputes will be resolved in Virginia courts.
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9. Updates
We may update these Terms & Conditions at any time.
Continued use of the site constitutes acceptance of any changes.
📦 Return & Refund Policy
Last Updated: September 13, 2025
At ST Creative Craft, every item is handmade with care and attention to detail. Because of the custom and artisanal nature of our products, our return policy is as follows:
1. All Sales Final
All purchases are final unless the item arrives damaged or defective.
2. Damaged or Defective Items
If your order arrives damaged, please contact us within 7 days of delivery.
Provide clear photos of the item and packaging.
Once approved, we will offer a replacement or refund, at our discretion.
3. Custom & Commissioned Orders
Custom-made items (including custom epoxy colors, engravings, or sizes) are non-refundable.
Deposits for custom commissions are non-refundable once work has begun.
4. Shipping Responsibility
Customers are responsible for shipping costs on returns unless the return is due to our error.
Original shipping fees are non-refundable.
5. Care Responsibility
Natural hardwood and epoxy require proper care (avoid extreme heat, direct sunlight, or moisture). Damage from misuse, neglect, or lack of care is not covered under this policy.
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